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Financial Protection

Book with Confidence  

We are a member of ABTA (Y6450) which means we provide full financial protection for your money and you have the benefit of ABTA’s assistance and Code of Conduct.  

To give you added protection we are also members of ATOL (certificate no 11316) the protection scheme which protects customers for air holidays and flights.

All the flight-inclusive tours on this website are financially protected by the ATOL scheme.  When you pay you will be supplied with an ATOL certificate.  Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.  Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to: www.atol.org.uk/atolcertificate.  Please note that if you have booked your flights direct and not through us, you may not be covered.

We are committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel and Linked Travel Arrangements of 2018” all passengers booking with us are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to insolvency. 

This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.  Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK.  Details about the extent of our authorisation and regulation by the FCA are available on request. 

In the unlikely event of Insolvency please following the procedures below:

Claims should be submitted in writing, supported by documented evidence quantifying the value of the claim, to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom. 

Policy Period covers bookings made within the dates specified regardless of date of travel.

Got a question?

We would be happy to talk to you about your tour requirements, please get in touch to talk to an expert.